Frequently Asked Questions
Everything you need to know about your TOOCAA NOVA experience.
What is the standard shipping time for TOOCAA NOVA products?
We typically process orders within 1-2 business days. Depending on your location, standard shipping usually takes between 5 to 10 business days. You will receive a tracking number via email once your package has shipped.
Do your electronics come with a warranty?
Yes, all TOOCAA NOVA hardware products come with a standard 12-month limited warranty that covers manufacturing defects. Please keep your proof of purchase to facilitate any warranty claims.
What is your return policy?
We offer a 30-day return policy for items in their original packaging and condition. If you are not satisfied with your purchase, please contact our support team to initiate a return authorization.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. For larger orders, we also offer secure financing options through our third-party partners at checkout.
Are your products compatible with international power standards?
Most TOOCAA NOVA electronics are designed with universal voltage (110V-240V). However, we recommend checking the specific technical specifications on the product page to ensure compatibility with your local outlet type.
How can I contact technical support?
Our technical support team is available Monday through Friday via the 'Contact Us' page on our website or by emailing [email protected]. We aim to respond to all inquiries within 24 hours.